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Studio Schema

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Start with the tutorials, check the common fixes below, or reach a human — no scripts, no lock-in.

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Short walkthroughs for setup, the six modes, and the build method. See the exact commands in context.

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Troubleshooting

Common fixes, grouped.

Find your category, follow the steps. If a fix doesn’t land, every answer ends with a way to reach us.

01

Install & setup

  1. Confirm you're on Claude Code 2.x and signed in.
  2. Re-run the install command exactly as shown in your purchase receipt.
  3. If it still fails, copy the error and your Claude Code version and send them over.

Still stuck? Contact us and we’ll take it from here.

  1. Make sure Claude Code is on your PATH — open a fresh terminal and run claude --version.
  2. Update to the latest release, then retry the command.

Still stuck? Contact us and we’ll take it from here.

02

Plugins & skills

  1. Downloads live in your account after checkout — sign in and open Library.
  2. If a file is missing, check the email receipt for the direct link.
  3. Still nothing? Contact us with your order number and we'll re-send it.

Still stuck? Contact us and we’ll take it from here.

  1. Restart Claude Code so it re-scans your skills directory.
  2. Confirm the skill folder landed in the right place for your run-mode.
  3. Run the skill by name to surface any load error, then send it to us.

Still stuck? Contact us and we’ll take it from here.

03

Schema OS & keys

  1. Open Settings → Providers and add your provider keys.
  2. A saved key shows a status chip — green means it's live.
  3. The agent runs on your Anthropic key; add OpenAI or Gemini for media features.

Still stuck? Contact us and we’ll take it from here.

  1. Check the status chip — a red chip means the key was rejected upstream.
  2. Confirm the key has the right scope and isn't rate-limited on the provider side.
  3. Rotate the key, paste it again, and retry. If it persists, reach out.

Still stuck? Contact us and we’ll take it from here.

04

Billing & account

  1. Email us within 30 days of purchase — no questions asked.
  2. Include your order number so we can find it fast.
  3. We process the refund to your original payment method.

Still stuck? Contact us and we’ll take it from here.

  1. Sign in and open Account settings to change your email or payment method.
  2. Receipts re-send to the address on file.
  3. For anything we can't change from your side, contact us and we'll sort it.

Still stuck? Contact us and we’ll take it from here.

Still stuck? Talk to us.

Tell us what’s happening and a human gets back to you fast — no tickets lost in a queue.

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